THE EFFECT OF DYNAMIC SERVICE CAPABILITY, SERVICE DOMINANT ORIENTATION ON THE PERFORMANCE OF EMPLOYEES IN SOCIAL SERVICES IN THE HARAPAN FAMILY PROGRAM IN PAMEKASAN DISTRICT WITH TECHNOLOGICAL CAPABILITIES AS VARIABLE INTERVENING

Qamariyah, Nurul Aan and Kusmaningtyas, Amiartuti and Nugroho, Riyadi (2021) THE EFFECT OF DYNAMIC SERVICE CAPABILITY, SERVICE DOMINANT ORIENTATION ON THE PERFORMANCE OF EMPLOYEES IN SOCIAL SERVICES IN THE HARAPAN FAMILY PROGRAM IN PAMEKASAN DISTRICT WITH TECHNOLOGICAL CAPABILITIES AS VARIABLE INTERVENING. Masters thesis, Universitas 17 Agustus 19945 Surabaya.

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Abstract

This study entitled "The Effect of Dynamic Service Capability, Service Dominant Orientation on Employee Performance of the Social Service in the Family Hope Program (PKH) Pamekasan Regency with Technological Capabilities as Variable Intervening." The purpose of this study was to examine the effect of Dynamic Service Capability, Service Dominant Orientation on Employee Performance of the Social Service for the Family Hope Program (PKH) Pamekasan Regency. The sample used in this study were 100 respondents who were taken using incidental sampling techniques. The data was collected by distributing a questionnaire with several statements. While the technical data analysis used in this study is to use Partial Least Square (PLS). The results in this study indicate that: Keywords: Dynamic Service Capability, Service Dominant Orientation, Technological Capabilities, Employee Performance

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