Trait Anger Dalam Memediasi Hubungan Antara Customer Pressure Dengan Aggressive Driving Pada Objek Online Motor. (Trait Anger in Mediating the Relationship Between Customer Pressure and Aggressive Driving in Online Motorcycle Taxis).

Ilyas, Ainun Najwa (2025) Trait Anger Dalam Memediasi Hubungan Antara Customer Pressure Dengan Aggressive Driving Pada Objek Online Motor. (Trait Anger in Mediating the Relationship Between Customer Pressure and Aggressive Driving in Online Motorcycle Taxis). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

Aggressive driving is a form of driving behavior that endangers safety, such as speeding, tailgating, or making rude gestures toward other road users. In the context of online motorcycle taxi drivers, this behavior is influenced by high work pressure and customer expectations, which can trigger stress and negative emotions. This study aims to examine whether trait anger serves as a mediator in the relationship between customer pressure and aggressive driving. The study used a quantitative correlational approach with a total of 217 online motorcycle taxi drivers in the Surabaya area. The research instruments included three Likert-type scales measuring customer pressure, trait anger, and aggressive driving. The analysis results showed that trait anger does not mediate the relationship between customer pressure and aggressive driving due to a negative path coefficient (-0.332), although it was statistically significant (p = 0.000). Customer pressure had a negative effect on aggressive driving ( 0.465), indicating that higher customer pressure was associated with lower aggressive driving tendencies. Trait anger had a positive effect on aggressive driving (0.435), suggesting that individuals with higher levels of anger are more prone to aggressive behavior. These findings highlight that internal factors such as trait anger have a stronger influence on aggressive driving than external factors. Therefore, emotional regulation is a critical aspect in preventing aggressive behavior on the road.

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