Inovasi Pelayanan Pengurusan Haji Terpadu di Kantor Kementerian Agama Kota Surabaya. (Innovation of Integrated Hajj Management Services at the Office of the Ministry of Religion of the City of Surabaya)

Rochmania, Indatur (2022) Inovasi Pelayanan Pengurusan Haji Terpadu di Kantor Kementerian Agama Kota Surabaya. (Innovation of Integrated Hajj Management Services at the Office of the Ministry of Religion of the City of Surabaya). Undergraduate thesis, Universitas 17 Agustus Surabaya.

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Abstract

The purpose of this study is to discuss the Innovation of Hajj Management Services at the Office of the Ministry of Religion of the City of Surabaya. There are many prospective Hajj pilgrims related to service complaints because the flow and service process are difficult and convoluted, so the Surabaya City Ministry of Religion has created an innovation in Hajj management services, namely a one-stop service by bringing BPS (Deposit Receiving Bank) closer to the Surabaya Ministry of Religion office. From this, as an innovation that has just been implemented, researchers are interested in describing and explaining how the implementation of the innovation of Hajj management services at the Ministry of Religion Office of the City of Surabaya. The conclusion that can be drawn is that the implementation of this innovation can facilitate the community and accelerate the service process. The supporting factors are the availability of rooms that can be used by deposit recipient banks, the existence of an updated siskohat application, the existence of a network server, and the presence of adequate human resources. The inhibiting factors are the limited number of deposit recipient banks, network disturbances and the lack of vacant land. KEYWORDS : SERVICE INNOVATION, HAJJ WORSHIP

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: SERVICE INNOVATION, HAJJ WORSHIP
Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik
Depositing User: 1111800056 Indatur Rochmania
Date Deposited: 24 Oct 2022 06:02
Last Modified: 24 Oct 2022 06:02
URI: http://repository.untag-sby.ac.id/id/eprint/17820

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