Yunita, Adysta Nurma (2025) Pengaruh Self Efficacy, Team Member Exchange, dan Resilience Terhadap Kinerja Karyawan JMD Tour Management Blora Jawa Tengah. Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh efikasi diri, pertukaran anggota tim, dan ketahanan terhadap kinerja karyawan di JMD Tour Management Blora, Jawa Tengah. Penelitian ini menekankan pentingnya sumber daya psikologis dan hubungan interpersonal antar karyawan dalam mendukung kinerja, khususnya di industri jasa pariwisata di mana kualitas layanan, daya tanggap, dan kemampuan beradaptasi sangat penting. Efikasi diri mencerminkan kepercayaan karyawan terhadap kemampuan mereka dalam melaksanakan tugas pekerjaan, pertukaran anggota tim mewakili kualitas interaksi dan kerja sama antar anggota tim, dan ketahanan menggambarkan kemampuan karyawan untuk mengatasi tekanan kerja dan beradaptasi dengan tuntutan kerja yang berubah. Penelitian ini menggunakan pendekatan kuantitatif eksploratif dengan metode survei. Populasi penelitian ini terdiri dari 48 karyawan, yang semuanya dipilih sebagai responden melalui teknik pengambilan sampel jenuh. Data dikumpulkan menggunakan kuesioner skala Likert terstruktur yang telah diuji validitas dan reliabilitasnya. Data dianalisis menggunakan regresi linier berganda dengan SPSS versi 27 untuk memeriksa efek parsial dan simultan dari variabel independen terhadap kinerja karyawan. Hasilnya menunjukkan bahwa efikasi diri, pertukaran anggota tim, dan ketahanan memiliki pengaruh positif dan signifikan terhadap kinerja karyawan, baik secara individu maupun kolektif. Temuan ini menunjukkan bahwa penguatan kepercayaan diri karyawan, peningkatan kualitas interaksi kerja tim, dan peningkatan ketahanan sangat penting dalam mencapai kinerja karyawan yang optimal di sektor jasa pariwisata.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Self Efficacy, Team Member Exchange, dan Resilience |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis |
| Depositing User: | 1212200294 Adysta Nurma Yunita |
| Date Deposited: | 15 Jul 2026 02:20 |
| Last Modified: | 15 Jul 2026 02:20 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/44256 |
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