RANCANG BANGUN SISTEM INFORMASI PEMESANAN JASA PERBAIKAN ELEKTRONIK BERBASIS WEBSITE DENGAN PENERAPAN METODE EKSPONENTIAL SMOOTHING PADA CV OTW COMPUTER GUSAHA SURABAYA DESIGN OF A WEBSITE-BASED ELECTRONIC REPAIR SERVICE ORDERING INFORMATION SYSTEM USING THE EXPONENTIAL SMOOTHING METHOD AT CV OTW COMPUTER GUSAHA, SURABAYA

Muhamad, Effendy (2025) RANCANG BANGUN SISTEM INFORMASI PEMESANAN JASA PERBAIKAN ELEKTRONIK BERBASIS WEBSITE DENGAN PENERAPAN METODE EKSPONENTIAL SMOOTHING PADA CV OTW COMPUTER GUSAHA SURABAYA DESIGN OF A WEBSITE-BASED ELECTRONIC REPAIR SERVICE ORDERING INFORMATION SYSTEM USING THE EXPONENTIAL SMOOTHING METHOD AT CV OTW COMPUTER GUSAHA, SURABAYA. Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

	Text ABSTRAK.pdf Download (1MB)
	Text BAB I.pdf Restricted to Repository staff only Download (30kB) | Request a copy
	Text BAB II.pdf Restricted to Repository staff only Download (288kB) | Request a copy
	Text BAB III.pdf Restricted to Repository staff only Download (1MB) | Request a copy
	Text BAB IV.pdf Restricted to Repository staff only Download (719kB) | Request a copy
	Text BAB V.pdf Restricted to Repository staff only Download (153kB) | Request a copy
	Text JURNAL PENELITIAN.pdf Restricted to Repository staff only Download (428kB) | Request a copy
	Text JURNAL TURNITIN.pdf Restricted to Repository staff only Download (2MB) | Request a copy
	Text LOA Muhamad Effendy.pdf Download (469kB)
	Other (Generate index codes conversion from text to indexcodes) indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy
	Other (Generate index codes conversion from text to indexcodes) indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_small) small.jpg Download (0B)
	Other (Generate index codes conversion from text to indexcodes) indexcodes.txt Download (0B)
	Other (Generate index codes conversion from text to indexcodes) indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy
	Other (Generate index codes conversion from text to indexcodes) indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy
	Other (Generate index codes conversion from text to indexcodes) indexcodes.txt Download (0B)
	Other (Generate index codes conversion from text to indexcodes) indexcodes.txt Download (0B)
	Other (Thumbnails conversion from text to thumbnail_lightbox) lightbox.jpg Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_preview) preview.jpg Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_lightbox) lightbox.jpg Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_preview) preview.jpg Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_medium) medium.jpg Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_small) small.jpg Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_preview) preview.jpg Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_medium) medium.jpg Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_lightbox) lightbox.jpg Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_preview) preview.jpg Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_small) small.jpg Restricted to Repository staff only Download (0B) | Request a copy
	Other (Thumbnails conversion from text to thumbnail_lightbox) lightbox.jpg Download (0B)
	Other (Thumbnails conversion from text to thumbnail_medium) medium.jpg Download (0B)
	Other (Thumbnails conversion from text to thumbnail_lightbox) lightbox.jpg Download (0B)
	Other (Thumbnails conversion from text to thumbnail_preview) preview.jpg Download (0B)
	Other (Thumbnails conversion from text to thumbnail_small) small.jpg Download (0B)
	Other (Thumbnails conversion from text to thumbnail_lightbox) lightbox.jpg Download (0B)
	Other (Thumbnails conversion from text to thumbnail_small) small.jpg Download (0B)
	Other (Generate index codes conversion from text to indexcodes) indexcodes.txt Download (0B)
	Other (Generate index codes conversion from text to indexcodes) indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy
	Other (Generate index codes conversion from text to indexcodes) indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy
	Other (Generate index codes conversion from text to indexcodes) indexcodes.txt Download (0B)

Abstract

This research aims to design and develop a website-based electronic repair service ordering system at CV. OTW Computer Gusaha in Surabaya. This system was created to facilitate customers in ordering repair services online and to help the company manage customer data, repair status, and operational reports more efficiently. One of its key features is WhatsApp integration for faster communication and real-time repair status tracking, providing transparency to customers. Furthermore, the system is equipped with an admin dashboard to simplify operational management. In developing this system, the Exponential Smoothing method was used to forecast the number of electronic repair service orders for the following year based on historical data. The purpose of implementing this method is to improve efficiency in capacity planning and company resource management. It is hoped that the implementation of this system will improve service quality and customer satisfaction, while supporting smoother and more efficient operations in the digital era.

Actions (login required)

View Item