Kinerja Pelayanan Administrasi di Disdukcapil Kota Samarinda. (Performance of Administrative Services at Disdukcapil Samarinda)

Subandi, Subandi (2022) Kinerja Pelayanan Administrasi di Disdukcapil Kota Samarinda. (Performance of Administrative Services at Disdukcapil Samarinda). Masters thesis, Universitas 17 Agustus 1945 Surabaya.

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Official URL: http://repository.untag-sby.ac.id

Abstract

The purpose of this study is to find out and describe the performance of administrative services in the Samarinda City Disdukcapil and find out and describe the supporting factors and inhibiting factors in the performance of administrative services in the Samarinda City Disdukcapil. Data were analyzed descriptively. The results showed that the performance of administrative services in the Samarinda City Population Office was known from several things. First, productivity, where every day there are always people who manage population administration in the Samarinda City Population Office. The Samarinda Disdukcapil is fully committed so that it completes the service in accordance with the existing tempo. The second isthe quality ofservicewhere the Samarinda City Disdukcapil makes full efforts sothat it provides quality services to the community. The population administration services of the Samarinda City Population Office are included in the great categoryof excellent. This is based on an assessment from the central government. The third is responsiveness, where the people of Samarinda City give a positive response to the administrative services in the Samarinda City Disdukcapil. Fourth, ressonability in which population administration services in the Samarinda City Population Office are carried out in accordance with the principles of public service consisting of transparency, accountability, conditional, participatory, equalrights, and a balance of rights and obligations. The fifth is accountability, where the population administration service in the Samarinda City Population Office refers to the Decree of the Head of the Samarinda City Population and Civil Registration Service Number 470/13.b/100.16 concerning the Establishment of Service Standards on the Types of Services of the Samarinda City Population and Civil Registration Service. The policy is considered consistent. The results of the study also showed that the supporting factor in the performance of administrative services in the Samarinda City Disdukcapil was the response from the community to take care of administrative services in the Samarinda City Disdukcapil. Meanwhile, the inhibiting factor in the performance of administrative services in the Samarinda City Population Office consists of the opening hours of services thatare not in accordance with the existing service hours. Keywords: Performance, Service, Administration

Item Type: Thesis (Masters)
Uncontrolled Keywords: Performance, Service, Administration
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Magister Ilmu Administrasi
Depositing User: 1162000018 subandi subandi
Date Deposited: 14 Oct 2022 08:18
Last Modified: 02 Nov 2022 06:29
URI: http://repository.untag-sby.ac.id/id/eprint/20250

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