Putri, Yusi Aprilita (2021) Penerapan Pendekatan Balance Scorecard Sebagai Tolok Ukur Kinerja Organisasi pada Badan Usaha Koperasi. (Balance Scorecard Application of The Approach as A Performance Measurement Towards Organizations in Cooperative Business Agencies). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
This study aims to analyze the application of the balanced scorecard approach as a performance measure against cooperative business entities. The research data was obtained from documents and results of direct interviews with members of the employee cooperative of PT. Sucofindo Surabaya Branch using a population of all cooperative staff, cooperative employees and cooperative members. The sampling technique uses the Non Probability Sampling method. The data analysis technique used in this research is descriptive statistical data analysis. The test results of this study indicate that (1) Financial Perspective of Employee Cooperative Performance of PT Sucofindo Surabaya Branch in terms of financial perspective with strategic objectives of increasing income, increasing SHU, changing costs, liquidity ratio, equity to total assets ratio, and capital profitability ratio is sufficient. good. (2) Customer Perspective The performance of the Employee Cooperative of PT Sucofindo Surabaya Branch is viewed from a customer perspective with strategic objectives of customer acquisition, customer retention and average profit per customer is quite good (3) Internal Business Perspective The performance of the Employee Cooperative of PT Sucofindo Surabaya Branch is viewed from the perspective internal business with strategic objectives of innovation process, operation process and after-sales service process is good enough (4) Learning and Performance Perspective of Employee Cooperative of PT Sucofindo Surabaya Branch in terms of learning and growth perspective with strategic targets of employee retention, employee productivity and employee capability good. Keywords : Employee Performance, Implementation of Balance Scorecard, EmployeeCooperative
Item Type: | Thesis (Undergraduate) |
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Uncontrolled Keywords: | Kinerja Pegawai, Penerapan Balance Scorecard, Koperasi Pegawai. |
Subjects: | H Social Sciences > HF Commerce > HF5601 Accounting H Social Sciences > HG Finance |
Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Ekonomi Akuntansi |
Depositing User: | 1221600199 Yusi Aprilita Putri |
Date Deposited: | 25 Jan 2023 02:22 |
Last Modified: | 25 Jan 2023 02:22 |
URI: | http://repository.untag-sby.ac.id/id/eprint/8322 |
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