Nugrahani, Windy Permata (2025) Analisis Inovasi Administrasi Pak Mo Gercep (Pelayanan Administrasi Kependudukan Mojokerto Online Gratis dan Cepat) Dinas Kependudukan Dan Pencatatan Sipil Kota Mojokerto. (Analysis of Pak Mo Gercep's Administrative Innovation (Free and Fast Online Population Administration Services in Mojokerto) Population and Civil Registration Service of Mojokerto City). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Penelitian ini mengkaji inovasi pelayanan publik “Pak Mo Gercep” yang dikembangkan oleh Dispendukcapil Kota Mojokerto sebagai upaya meningkatkan efisiensi layanan administrasi kependudukan. Inovasi berbasis digital ini dirancang untuk mengatasi permasalahan layanan manual seperti antrean panjang dan keterlambatan penerbitan dokumen. Masyarakat dapat mengurus dokumen dari rumah sehingga pelayanan menjadi lebih cepat, praktis, dan transparan. Hasil penelitian menunjukkan bahwa Pak Mo Gercep memenuhi lima dimensi inovasi pelayanan publik serta lima indikator inovasi Rogers, meliputi keunggulan relatif, kesesuaian, kemudahan penggunaan, kemudahan dicoba, dan keteramatan hasil. Proses unggah berkas yang sederhana dan hasil layanan yang dikirim melalui email menjadi nilai lebih yang mempermudah masyarakat. Keberhasilan inovasi ini didukung oleh peran pimpinan, kesiapan aparatur, dan pemanfaatan teknologi informasi. Namun, masih terdapat kendala seperti jaringan internet yang kurang stabil, literasi digital yang rendah pada kelompok tertentu, serta gangguan teknis dalam sistem. Hambatan ini diatasi melalui sosialisasi, panduan digital, dan pendampingan petugas. Masyarakat memberikan respon sangat positif terhadap Pak Mo Gercep karena dinilai cepat, efisien, dan mudah digunakan. Dengan tingkat penerimaan yang tinggi, inovasi ini dianggap sebagai praktik baik dalam transformasi digital layanan publik dan layak diterapkan secara berkelanjutan di daerah lainnya.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Inovasi Pelayanan Publik, Administrasi Kependudukan, Pak Mo Gercep, Pelayanan Digital, Dispendukcapil Kota Mojokerto. |
| Subjects: | H Social Sciences > H Social Sciences (General) J Political Science > JS Local government Municipal government |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik |
| Depositing User: | 1111900172 windy permata nugrahani |
| Date Deposited: | 06 Oct 2026 07:15 |
| Last Modified: | 06 Oct 2026 07:15 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/42527 |
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