Agustina, Wa Ode (2025) Peran Komunikasi Organisasi Dalam Meningkatkan Kinerja Pegawai (Studi Pada Kantor Kecamatan Tomia Timur Kabupaten Wakatobi Sulawesi Tenggara) (The Role of Organizational Communication in Improving Employee Performance (A Study at the East Tomia District Office, Wakatobi Regency, Southeast Sulawesi)). Masters thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Penelitian ini bertujuan untuk mengetahui peran komunikasi organisasi dalam meningkatkan kinerja pegawai di Kantor Kecamatan Tomia Timur, Kabupaten Wakatobi, Sulawesi Tenggara. Menggunakan pendekatan interpretif dengan penelitian kualitatif studi kasus, menggunakan sumber data primer dan data sekunder, data dikumpulkan melalui observasi, wawancara, dan dokumentasi, menggunakan triangulasi sumber dengan teknik analisis model Miles dan Huberman. Hasil penelitian menunjukkan bahwa komunikasi organisasi di kantor tersebut sudah cukup baik, tercermin dari kemampuan pegawai dalam berkomunikasi dengan cepat dan responsif. Konsep kunci komunikasi yang diterapkan mencakup (1) proses koordinasi antar pegawai, (2) penyampaian pesan langsung dan dalam jaringan, (3) pola komunikasi lingkaran, (4) hubungan baik antara pimpinan dan pegawai, serta (5) lingkungan yang aman. Faktor pendukung komunikasi organisasi adalah penggunaan media komunikasi seperti WhatsApp dan email. Namun, terdapat beberapa faktor penghambat, seperti hubungan yang kurang personal antar pegawai yang merasa canggung berkomunikasi dengan orang baru, serta fasilitas pendukung yang kurang optimal, terutama jaringan internet yang tidak stabil. Berdasarkan data kinerja pegawai pada Kantor Kecamatan Tomia Timur sudah berjalan cukup baik, namun perlu di tingkatkan lagi sehingga target dapat tercapai. Penelitian ini menyimpulkan bahwa komunikasi organisasi berperan penting dalam meningkatkan kinerja pegawai di kantor tersebut, meskipun masih terdapat beberapa hambatan yang perlu diperbaiki.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Komunikasi Organisasi, Kinerja Pegawai, Studi Kasus, Organisasi Perangkat Daerah (OPD) |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HE Transportation and Communications |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Magister Ilmu Komunikasi |
| Depositing User: | 1182300006 Wa Ode Agustina |
| Date Deposited: | 17 Jul 2026 07:44 |
| Last Modified: | 17 Jul 2026 07:44 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/37518 |
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