Machmudah, Nala Hikmatul (2024) Penerapan Balanced Scorecard untuk Menilai Kinerja pada Koperasi Karyawan PT. Kedawung Setia Industrial, Tbk. (Implementation of the Balanced Scorecard to Assess Performance at the PT Employee Cooperative. Kedawung Setia Industrial, Tbk). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Cooperatives as community-based economic entities have challenges in managing operational sustainability and achieving social goals. This study aims to analyze the application of Balanced Scorecard (BSC) as a performance management tool in the Employee Cooperative of PT Kedawung Setia Industrial, Tbk. Qualitative research methods were used to collect data through interviews, questionnaires, observations, and document analysis. This research was conducted at the Employee Cooperative of PT Kedawung Setia Industrial, Tbk from October to December 2023. The application of BSC in cooperative helps in measuring, monitoring, and improving overall performance. The focus on financial aspects provides transparency in the cooperative's financial management, while customer empowerment improves service quality. Efficient internal processes become the foundation for sustainable operations, while learning and growth initiatives contribute to human resource development. The implementation of BSC at PT Kedawung Setia Industrial Tbk Employee Cooperative helps measure and monitor overall performance, ensuring that economic aspects, customer service, operational efficiency, and human resource development are the main focus. The results showed that the performance of the PT Kedawung Setia Industrial, Tbk Employee Cooperative when viewed through the four perspectives of the balanced scorecard can be categorized as quite good. The active involvement of the management, members, and related parties in the BSC implementation process is the key to success in improving the performance of the PT Kedawung Setia Industrial, Tbk Employee Cooperative. This research contributes to the understanding of the concept of performance management in the context of cooperatives and provides a basis for further development in improving the effectiveness of cooperative performance management. The practical and theoretical implications of the findings of this study can help decision makers in cooperatives and researchers in the field of cooperative management.
| Item Type: | Thesis (Undergraduate) |
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| Uncontrolled Keywords: | Balanced Scorecard, Cooperative, Performance, Financial, Customer, Internal Business Process, Learning and Growth. |
| Subjects: | H Social Sciences > HF Commerce H Social Sciences > HF Commerce > HF5601 Accounting |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Ekonomi Akuntansi |
| Depositing User: | 1222000084 Nala Hikmatul Machmudah |
| Date Deposited: | 14 Aug 2024 03:46 |
| Last Modified: | 16 Aug 2024 07:09 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/31398 |
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