Aurelia, Devina (2024) Pengaruh Komitmen Organisasi dan Organizational Citizenship Behavior Terhadap Kinerja Pegawai Kantor Pos Cabang Utama Surabaya 60000 Melalui Kepuasan Kerja Sebagai Variabel Intervening. (The Effect of Organizational Commitment and Organizational Citizenship Behavior on the Performance of Post Office Employees of the Main Branch of Surabaya 60000 through Job Satisfaction as an Intervening Variable). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
This research aims to investigate the influence of organizational commitment and organizational citizenship behavior on employee performance through job satisfaction as an intervening variable. The study was conducted at the main branch of the Surabaya 60000 post office with a sample size of 65 respondents selected through random sampling. Data analysis was performed using Structural Equation Modeling (SEM) with the SmartPLS 3 program. The results of this study indicate that organizational commitment has a positive but not significant impact on employee performance. Organizational citizenship behavior has a positive and significant impact on employee performance. Organizational commitment has a positive and significant impact on job satisfaction. Organizational citizenship behavior has a positive and significant impact on job satisfaction. Job satisfaction has a positive and significant impact on employee performance. Organizational commitment has a positive and significant impact on employee performance through job satisfaction. Organizational citizenship behavior has a positive and significant impact on employee performance through job satisfaction.
Item Type: | Thesis (Undergraduate) |
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Uncontrolled Keywords: | Organizational commitment, Organizational citizenship behavior, Employee performance, Job satisfaction |
Subjects: | H Social Sciences > HB Economic Theory |
Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Ekonomi Manajemen |
Depositing User: | 1212000115 Devina Aurelia |
Date Deposited: | 30 Jul 2024 01:45 |
Last Modified: | 30 Jul 2024 01:45 |
URI: | http://repository.untag-sby.ac.id/id/eprint/29406 |
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