Inovasi Pelayanan dalam Pengurusan Pencatatan Perkawinan pada Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya. (Service Innovation in Marriage Registration Management at the Surabaya City Population and Civil Registration Office).

Bahari, Yuna Fitria (2023) Inovasi Pelayanan dalam Pengurusan Pencatatan Perkawinan pada Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya. (Service Innovation in Marriage Registration Management at the Surabaya City Population and Civil Registration Office). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

The Lontong Kupang innovation is an One Gate System Integrated Online Service between the Population and Civil Registration Service of the City of Surabaya, the Religious Courts and the Surabaya Ministry of Religion which provides services for marriage isbat applications and the origins of children. This research aims to find out and analyze the service innovations provided by the Surabaya City Population and Civil Registration Service in the context of managing marriage registration. To find out and analyze what factors support and hinder the implementation of innovations in marriage registration services at the Surabaya City Population and Civil Registration Service. The method used in the research is qualitative methods with a case study approach. The object of this research is the Surabaya City Population and Civil Registration Service. Data collection techniques include observation, interviews and documentation. The research results show that the Marriage Registration Innovation through the Lontong Kupang application initiated by the Population and Civil Registration Service of the City of Surabaya has so far gone well as measured using the 5 Rogers Theory indicators, namely relative advantage, suitability, complexity, possibility of trying and ease of observation. The supporting factors for Lontong Kupang Innovation are shown in terms of adequate human resources and technology, while the inhibiting factors in facing obstacles in population administration service innovation are if the requirements are incomplete, then they cannot be processed so that they are immediately notified to users and can be overcome.

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