Ajiputra, Rendy Fadila (2023) Implementasi Program “LONTONG KUPANG” Layanan Online dan Terpadu One Gate System (Studi : Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya). (Implementation of the "LONTONG KUPANG" Online Service and Integrated One Gate System Program (Study: Surabaya City Population and Civil Registration Service)). Masters thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Lontong Kupang (Online and Integrated Services Through One Gate System Between Disdukcapil Surabaya, Surabaya Religious Court and Ministry of Religion Surabaya). This program is an Integrated Service Integration Service Innovation as an implementation of the collaboration between the Surabaya City Government, the Surabaya Religious Court and the Surabaya Ministry of Religion. The service contained in Kupang Lontong is the Marriage Isbat service. In the case of Surabaya residents, they can take care of marriage courts that have not been officially reported to the Office of Religious Affairs (KUA) and Disdukcapil without having to come to the relevant office because it can be done online. The purpose of this research is to analyze the successful implementation of the Lontong Kupang program based on the Theory of Program Implementation Success according to George Edward III which consists of Communication, Disposition, Resources and Bureaucracy Structure. The method used in this study is descriptive qualitative with observation and interview data collection. The research results show that the Kupang Lontong Program has been successful and the implementation is good. However, in its implementation there are still several obstacles that hinder the implementation of the program. The inhibiting factors found in this research are the lack of budget availability for program implementation, and the lack of outreach to the community regarding the Lontong Kupang service program which results in many people not understanding the requirements or documents that must be brought when registering. Keywords : Implementation, Lontong Kupang, Integration, Public Service and E-Government.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Implementation, Lontong Kupang, Integration, Public Service and E-Government. |
| Subjects: | H Social Sciences > HJ Public Finance |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Magister Ilmu Administrasi |
| Depositing User: | 1162100017 Rendy Fadila Ajiputra |
| Date Deposited: | 30 Oct 2023 03:17 |
| Last Modified: | 30 Oct 2023 03:17 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/25656 |
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