Widhiyanti, Siska (2023) Efektivitas Klinik Investasi Dalam Meningkatkan Pelayanan Perzinan Usaha di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Surabaya. (The Effectiveness of The Investment Clinic in Improving Business Lincensing Services at the Invesment and One-Stop Integrated Service in the City of Surabaya). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Perizinan sangat penting ditegakkan di Indonesia karena perizinan memiliki fungsi sebagai penertib dan sebagai fungsi pengatur. Sebagai fungsi penertib, perizinan yang dimaksud adalah agar setiap izin tempat usaha, bangunan dan bentuk kegiatan masyarakat lainnya tidak bertentangan satu sama lain, sehingga ketertiban dalam setiap kehidupan masyarakat dapat terwujut. Sebagai fungsi pengatur yang dimaksud adalah agar perizinan yang ada dapat dilaksanakan sesuai dengan fungsinya, sehingga tidak menimbulkan penyalahgunaan pada izin yang telah diberikan. Pemerintah Kota Surabaya Mendirikan Klinik Pelayanan yang berada di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu. Klinik Pelayanan yaitu Klinik Investasi dikenal sebagai wadah untuk para pelaku usaha untuk berkonsultasi,berkoordinasi seputar pelayanan perizinan usaha di Kota Surabaya. Akan tetapi pada pelaksanaanya masih ditemui adanya masalah dan keluhan dari masyarakat pengguna pelayanan.Tujuan dari penelitian ini untuk mengetahui dan mesdeskripsikan efektivitas klinik investasi dalam meningkatkan pelayanan perizinan usaha di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Surabaya.Penelitian ini juga menggunakan metode kualitatif dengan Jenis pendekatan deskriptif. Teknik pengumpulan data yang dipakai adalah wawancara,observasi,dokumentasi. Hasil yang didapatkan peneliti ialah klinik investasi ini terbilang cukup dikatakan efektiv namun harus terus melakukan perbaikan dimensi kejelasan tujuan yang hendak dicapai,kejelasan strategi pencapaian tujuan,proses analis dan perumusan kebijakan yang mantap,perencanaan yang matang,penyusunan program yang tepat,tersedianya sarana dan prasarana kerja, pelaksanaan yang efektif dan efisien, sistem pengawasan dan pengendalian yang bersifat mendidik. Kesimpulannya klinik investasi mampu mengatasi kendala- kendala yang di hadapi masyarakat saat pengurusan perizinan namun jika kendala yang di timbulkan dari pusat mengenai sistem OSS eror maka petugas Dinas Penanaman Modal akan berusaha untuk memecahkan permasalahan sesuai dengan prosedur SOP yang ada. KATA KUNCI : PERIZINAN, EFEKTIVITAS, KLINIK INVESTASI, OSS
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Licensing, Effectiveness, Invesment Clinic, OSS |
| Subjects: | H Social Sciences > H Social Sciences (General) J Political Science > JS Local government Municipal government |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik |
| Depositing User: | 1111900067 Siska widhiyanti |
| Date Deposited: | 08 Sep 2023 02:35 |
| Last Modified: | 08 Sep 2023 02:35 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/24625 |
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