TUMPAMAHU, DENNY CRISTUPEL (2022) KEPEMIMPINAN TRANSFORMMASIONAL DI KECAMATAN BENOWO KOTA SURABAYA. Masters thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Benowo District as a public service institution needs to improve the service quality through the application of technology. Increasingly sophisticated technological developments require districts to adapt by making innovations that are beneficial to society. Leadership is one of the most important elements in realizing maximum service. Transformational leadership is a leader who is able to bring about change, so it is relevant when applied to the current era of technological development. Based on these reviews, this study aims to describe the transformational leadership of the Benowo District head, Surabaya City. In addition, this study also aims to analyze and evaluate the supporting and inhibiting factors for the application of transformational leadership and their impact on the performance of Benowo District, Surabaya City. This study uses a qualitative descriptive approach with data collection techniques through interviews. For data analysis techniques using Creswell qualitative data analysis. The results of this study conclude that transformational leadership has been implemented by the district head through the components of idealized influence, inspirational motivation, intellectual stimulation, individualized consideration. Factors supporting transformational leadership include work experience, education level, optimistic and friendly attitude, and employee support. While the inhibiting factors are low work motivation, low HR competency, limited number of HR, and high workload. The transformational leadership implemented by the district head has a positive impact on the performance achievements of the Benowo District, Surabaya City
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | quality of public services, transformational leadership, district performance |
| Subjects: | H Social Sciences > HC Economic History and Conditions |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Magister Ilmu Administrasi |
| Depositing User: | 1162100015 DENNY CRISTUPEL TUMPAMAHU |
| Date Deposited: | 08 Mar 2023 03:07 |
| Last Modified: | 08 Mar 2023 03:07 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/23156 |
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