Pambudi, Vani Himawan (2022) Analisis Kepuasan Konsumen Terhadap Kualitas Pelayanan Jasa Air Conditioner di CV Kertajaya Elektronik Menggunakan Metode Servqual. (Analysis of Consumer Satisfaction on The Quality of Air Conditioning Services at CV. Kertajaya Elektronik Using The Servqual Method). Undergraduate thesis, Universtas 17 Agustus 1945 Surabaya.
![]() |
Text
ABSTRAK.pdf Download (3MB) |
![]() |
Text (BAB I)
BAB I.pdf Restricted to Repository staff only Download (1MB) | Request a copy |
![]() |
Text (BAB II)
BAB II.pdf Restricted to Repository staff only Download (10MB) | Request a copy |
![]() |
Text (BAB III)
BAB III.pdf Restricted to Repository staff only Download (1MB) | Request a copy |
![]() |
Text (BAB IV)
BAB IV.pdf Restricted to Repository staff only Download (3MB) | Request a copy |
![]() |
Text (BAB V)
BAB V.pdf Restricted to Repository staff only Download (363kB) | Request a copy |
![]() |
Text (DAFTAR PUSTAKA)
DAFTAR PUSTAKA.pdf Restricted to Repository staff only Download (412kB) | Request a copy |
![]() |
Text (LAMPIRAN)
LAMPIRAN.pdf Download (3MB) |
![]() |
Text
LoA.pdf Download (228kB) |
![]() |
Text (JURNAL)
JURNAL.pdf Restricted to Repository staff only Download (635kB) | Request a copy |
![]() |
Text (JURNAL TURNITIN)
JURNAL TURNITIN.pdf Restricted to Repository staff only Download (1MB) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Text (ABSTRAK)
ABSTRAK.pdf Download (3MB) |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
Abstract
Salah satu perusahaan yang menyediakan jasa perbaikan AC di Kota Surabaya di jl. Arief Rachman Hakim 152 Perum galaksi Bumi Permai B1 B-1/9, Surabaya adalah Cv.Kertajaya Elektronik. Cv. Kertajaya Elektronik adalah pahlawan untuk menyediakan jasa perbaikan AC atau instalasi ac baru untuk rumah, kantor, gereja, dan lain-lain. Cv. Kertajaya Elektronik menyediakan perawatan berkala dan demage untuk AC di rumah-rumah dan gedung perkantoran, kemudian juga memberikan pelayanan kepada pelanggan dengan tujuan memberikan kepuasan yang mengutamakan kualitas baik dalam pemasangan maupun perbaikan atau perbaikan AC. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan dengan menggunakan metode servqual yang terdiri dari tangible, empaty, reliability, responsiveness, assurance terhadap kepuasan pelanggan, dan aspek apa saja yang merupakan perbaikan untuk meningkatkan kualitas pelayanan AC di Cv. Kertajaya Elektronik di Jl. Arief Rachman Hakim 152 Perum Galaksi Bumi Permai B1 B-1/9, Surabaya. Dari analisis Indeks Kepuasan Pelanggan, diketahui bahwa pelanggan tidak puas dengan layanan Cv. Kertajaya Elektronik dilihat dari hasil analisis gap menunjukkan pelayanan Cv. Kertajaya Elektronika dilihat dari hasil analisis gap menunjukkan bahwa terdapat perbedaan antara persepsi pelanggan terhadap Responsive (-2,81), Empaty (-2,67), Assurance (-1,89), Tangible (-1,28), Reliability (-0,63).
Item Type: | Thesis (Undergraduate) |
---|---|
Uncontrolled Keywords: | Persepsi, Harapan, Kepuasan, Servqual |
Subjects: | T Technology > TS Manufactures |
Divisions: | Fakultas Teknik > Program Studi Teknik Industri |
Depositing User: | 1411800005 Vani Himawan Pambudi |
Date Deposited: | 23 Feb 2023 01:47 |
Last Modified: | 04 Apr 2024 03:33 |
URI: | http://repository.untag-sby.ac.id/id/eprint/22749 |
Actions (login required)
![]() |
View Item |