Implementasi Kebijakan Peraturan Walikota Surabaya Nomor 41 Tahun 2021 Tentang Perizinan Berusaha, Perizinan Non Berusaha dan Pelayanan Non Perizinan (Studi Pada Pelayanan Perizinan Online Surabaya Single Windows (SSW) Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Surabaya). (Implementation of Surabaya Mayor Regulation No. 41 of 2021 Concerning Business Licensing, Non-Business Licensing and Non-Licensing Services (Study on Surabaya Single Windows (SSW) Online Licensing Services at The Investment Service and One-Stop Integrated Services in Surabaya City)).

Sari, Dwi Marelita (2023) Implementasi Kebijakan Peraturan Walikota Surabaya Nomor 41 Tahun 2021 Tentang Perizinan Berusaha, Perizinan Non Berusaha dan Pelayanan Non Perizinan (Studi Pada Pelayanan Perizinan Online Surabaya Single Windows (SSW) Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Surabaya). (Implementation of Surabaya Mayor Regulation No. 41 of 2021 Concerning Business Licensing, Non-Business Licensing and Non-Licensing Services (Study on Surabaya Single Windows (SSW) Online Licensing Services at The Investment Service and One-Stop Integrated Services in Surabaya City)). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

Public Service merupakan serangkaian kegiatan dalam proses untuk memenuhi kebutuhan warga negara atas barang, jasa serta pelayanan administratif yang harus dipersiapkan oleh para pelaksana pelayanan publik seperti organisasi pengelola negara, badan hukum, lembaga independen yang terbentuk dari undang-undang meski sekedar untuk kegiatan pelayanan publik. Salah satu bagian dari pelayanan publik ialah pelayanan perizinan. Dengan memanfaatkan teknologi, maka sebuah pelayanan publik berbasis elektronik dapat dilakukan. Salah satu inovasi yang telah diterapkan oleh pemerintah kota Surabaya ialah inovasi sistem pelayanan perizinan berbasis teknologi yang disebut Surabaya Single Windows (SSW). Tujuan dari penelitian ini yaitu mengetahui bagaimana implementasi Peraturan Walikota Surabaya Nomor 41 Tahun 2021 tentang Perizinan Berusaha, Perizinan Non Berusaha, dan Pelayanan Non Perizinan. Penelitian ini berjenis penelitian kualitatif deskriptif. Penelitian ini berfokus pada implementasi Peraturan Walikota Surabaya Nomor 41 Tahun 2021. Dalam penelitian ini sumber data primernya terdiri dari pegawai Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu dan masyarakat yang menggunakan Program Surabaya Single Windows melalui teknik. Data dikumpulkan dengan metode kuisioner, observasi, dan wawancara. Teknik analisis data yang digunakan peneliti yaitu narasi deskriptif. Berdasarkan hasil penelitian peneliti menyimpulkan bahwa implementasi Peraturan Walikota Surabaya Nomor 41 Tahun 2021 Tentang Perizinan Berusaha, Perizinan Non Berusaha Dan Pelayanan Non Perizinan di Kota Surabaya sudah berjalan dengan baik, namun belum optimal. Belum optimal dikarenakan kurangnya pemahaman penggunaan SSW dari PD seperti kecamatan dan bakesbangpol sedangkan sisanya sudah bisa dianggap baik. KATA KUNCI : IMPLEMENTASI KEBIJAKAN, PELAYANAN PERIZINAN, SURABAYA SINGLE WINDOWS

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