Intifadah, Odisti Zulfa (2022) Efektivitas Kerja Pegawai dalam Mewujudkan Pelayanan Publik di Biro Organisasi Sekretariat Daerah Provinsi Jawa Timur. (The Effectiveness of Employee Work in Realizing Public Services at The Organizational Bureau of The Regional Secretariat of East Java Province). Masters thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
The government carried out bureaucratic reforms to realize good governance. The effectiveness of a government system is determined by the merits of public service delivery. Work effectiveness is the basis for employees to carry out program tasks and activities so that the implementation goes on target and optimally. This study aims to describe the process of implementing public services from an employee's perspective as well as describe and analyze the constraints and describe the solutions undertaken to increase the effectiveness of the work of employees in the Organizational Bureau of the Regional Secretariat of East Java Province. The type of research used is descriptive qualitative. Data analysis used is data reduction, presentation, and conclusion. Data collection methods include interviews, observation and documentation. The results of the study obtained an overall picture that the effectiveness of employee work in realizing public services at the Regional Secretariat Organizational Bureau of East Java Province is already good, employee work results can be proven by Employee Work Targets which meet the target every month but are not optimal due to a shortage of employees and less use of working time. Keywords: Work Effectiveness, Public Service.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Efektivitas kerja, pelayanan publik |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Magister Ilmu Administrasi |
| Depositing User: | 1162100006 ODISTI ZULFA INTIFADAH |
| Date Deposited: | 08 Feb 2023 06:57 |
| Last Modified: | 08 Feb 2023 06:57 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/20772 |
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