Implementasi Sistem Pelayanan Administrasi Terpadu (Sipandu) dalam Meningkatkan Kualitas Pelayanan Publik di Kantor Kecamatan Tulungagung Kabupaten Tulungagung. (Implementation of the Integrated Administrative Service System (Sipandu) in Improving the Quality of Public Services at the Tulungagung District Office, Tulungagung Regency)

Putri, Silviya Eriana (2022) Implementasi Sistem Pelayanan Administrasi Terpadu (Sipandu) dalam Meningkatkan Kualitas Pelayanan Publik di Kantor Kecamatan Tulungagung Kabupaten Tulungagung. (Implementation of the Integrated Administrative Service System (Sipandu) in Improving the Quality of Public Services at the Tulungagung District Office, Tulungagung Regency). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Official URL: http://repository.untag-sby.ac.id

Abstract

The Integrated Administrative Service System (SIPANDU) applicationis a service innovation created due to the Covid-19 pandemic in early 2021. Soin making this application it is useful to make it easier for the public as serviceapplicants and to develop digital-based services. This study aims to determine the implementation of the SIPANDU application in improving the quality of public services at the Tulungagung District Office, Tulungagung Regency and to analyze the supporting and inhibiting factors of the implementation of the SIPANSU application. The research method used in this research is descriptive qualitative. Data collection is done by conducting interviews, observations, anddocumentation. The object of this research is Tulungagung District and 4 Kelurahan (Bago, Botoran, Kedungsoko, and Kauman). The results of this analysis, the implementation of the SIPANDU application has been running effectively and well. However, there are several obstacles related to the lack of socialization, the absence of digital signatures, the provision of incentives that do not yet exist, the internet network always experiences errors, has not coordinated with other stakeholders, namely DISPENDUKCAPIL, and limited budget and HUMAN RESOURCES. The conclusion obtained in this study is that the implementation of the SIPANDU application can run effectively based on community assessments regarding digital-based service regulations. By looking at the people who are satisfied, this also affects the level of quality of public services at the Tulungagung District Office, which is considered good, although there are several obstacles from the implementers. Keywords: Implementation, SIPANDU Application, Service Quality

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Implementation, SIPANDU Application, Service Quality
Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
J Political Science > JF Political institutions (General)
J Political Science > JS Local government Municipal government
Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik
Depositing User: 1111800168 Silviya Eriana Putri
Date Deposited: 18 Oct 2022 02:11
Last Modified: 18 Oct 2022 02:11
URI: http://repository.untag-sby.ac.id/id/eprint/16578

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