Peningkataan Pelayanan Publik Berbasis Website Dalam Rangka Menuju Nganjuk Smart City (Studi Pada: Pemerintahan Desa Trayang, Kecamatan Ngronggot, Kabupaten Nganjuk). (Towards Nganjuk Smart City Through Website- Based Public Service Improvement (Study On: Trayang Village Government, Ngronggot District, Nganjuk Regency))

Witri, Maylia Goswira (2022) Peningkataan Pelayanan Publik Berbasis Website Dalam Rangka Menuju Nganjuk Smart City (Studi Pada: Pemerintahan Desa Trayang, Kecamatan Ngronggot, Kabupaten Nganjuk). (Towards Nganjuk Smart City Through Website- Based Public Service Improvement (Study On: Trayang Village Government, Ngronggot District, Nganjuk Regency)). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Official URL: http://repository.untag-sby.ac.id

Abstract

The website sedudo.kabngnajuk.go.id is an innovation of civil service and civil registration services as result of the collaboration between the Diskominfo and the Nganjuk PMD Services. At first the website sedudo.kabngnajuk.go.id was only tested in 2 sub-districts, namely Rejoso District and Sukomoro District. However, the enthusiasm and response given by the people of Nganjuk Regency was very high, the Nganjuk Communication and Information Office issued a verbal appeal to 264 villages, 20 sub-districts and 20 other sub-districts to implement the website in their respective areas in 2021. The objectives of this study are (1) to analyze the innovation of population administration and civil registration services in Trayang Village, Ngronggot District, Nganjuk Regency, (2) to analyze and explain the application of adminduk service innovations to realize the Smart City concept in the government of Trayang Village, Ngronggot District, Nganjuk Regency. The results of this study indicate that firstly in the provision of public services online according to the NPS theory (in terms of 10 excellent public service indicators) the Trayang Village Government has weaknesses in the criteria of Responsiveness, Access, Unterstanding The Customer and Competence. Both innovations are classified in the Sustaining Innovation category, Third is the decision to make public service innovations in the form of a website by the Trayang Village government, which is a hasty action considering that there are still many homeworks that need to be improved. Fourth, there is no new regional regulation as a reference for the implementation of online public services. The conclusion of this research is SEDUDO is a public service innovation designed to facilitate the process of population and civil registration services as well as other government affairs, is a half-baked product because it still has several features that cannot be fully used, including the type of system innovation and is categorized as a sustainable innovation. (continuous innovation). The application of innovation is still not optimal because in the field there are still many obstacles to innovation. Keywords : Public Service, Administration, Service Innovation, Trayang Village

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Public Service, Administration, Service Innovation, Trayang Village
Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik
Depositing User: 1111800113 Maylia Goswira Witri
Date Deposited: 17 Oct 2022 08:01
Last Modified: 17 Oct 2022 08:01
URI: http://repository.untag-sby.ac.id/id/eprint/16488

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