Putri, Junita Prasasti Ardini (2022) Implementasi E-Klampid di Kelurahan Ngagel Rejo dalam Rangka Meningkatkan Kemudahan Pelayanan Administrasi Kependudukan. (Implementation of E-Klampid in Ngagel Rejo Village in Order to Improve the Ease of Population Administration Services). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Penelitian ini berjudul “Implementasi E-Klampid di Kelurahan Ngagel Rejo Dalam Rangka Meningkatkan Kemudahan Pelayanan Administrasi Kependudukan”. Penelitian ini bertujuan untuk mengetahui bagaimana implementasi program E-Klampid di Kantor Kelurahan Ngagel Rejo Kota Surabaya. Penelitian ini berfokus pada sistem yang digunakan pihak Kelurahan Ngagel Rejo dalam melayani masyarakat Kelurahan Ngagel Rejo. Penelitian ini menggunakan teori implementasi dari George Edwards III dan teori pelayanan publik Parasuraman. Hasil penelitian ini menunjukan bahwa implementasi Program E-Klampid di Kantor Kelurahan Ngagel Rejo telah mampu memberikan keuntungan yakni berupa pelayanan menjadi lebih mudah karena cukup sampai dikelurahan saja tidak perlu datang ke dispendukcapil. Di kelurahan juga tidak perlu mengeluarkan biaya, lebih cepat dan hemat tenaga karena tidak perlu berkali-kali datang. Implementasi E-Klampid dalam peningkatan kemudahan administrasi kependudukan telah sesuai dengan SOP yang berlaku, serta implementasi E-Klampid telah sesuai dengan kebutuhan-kebutuhan masyarakat dalam memperoleh kemudahan pelayanan administrasi kependudukan. Implementasi E-Klampid di Kelurahan Ngagel Rejo Surabaya tidak memiliki kerumitan saat sedang dioperasikan. Namun, untuk masyarakat yang merasa kerumitan hanya terjadi pada masyarakat yang kurang memiliki pengetahuan teknologi. Melalui implementasi E-Klampid masyarakat dapat dengan mudah mengamati sejauh mana proses pelayanan pembuatan dokumen administrasi kependudukan yang telah didaftarkan, yaitu dengan cara mengakses web klampid.surabaya.go.id dengan memilih pilihan monitoring atau gambar lonceng di ujung kiri atas. Selain itu Implementasi E-Klampid terbukti dengan menghasilkan output yang lebih baik di Kelurahan Ngagel Rejo Kota Surabaya. Kata Kunci : Program E-Klampid, Pelayanan Publik, Implementasi
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Implementasi, Pelayanan Publik, E-Klampid |
| Subjects: | H Social Sciences > H Social Sciences (General) J Political Science > JC Political theory J Political Science > JK Political institutions (United States) |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik |
| Depositing User: | 1111800009 Junita Prasasti Ardini Putri |
| Date Deposited: | 20 Oct 2022 03:29 |
| Last Modified: | 28 Nov 2022 03:17 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/16415 |
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