Efektivitas Pelayanan Kependudukan Online pada Bidang Pemerintahan dan Pelayanan Publik di Kelurahan Ngagelrejo Kecamatan Wonokromo Kota Surabaya. (Effectiveness of Online Population Services in the Field of Government and Public Services in Ngagelrejo Village Wonokromo District Surabaya City)

Zafirah, Alissa Haslindatus (2022) Efektivitas Pelayanan Kependudukan Online pada Bidang Pemerintahan dan Pelayanan Publik di Kelurahan Ngagelrejo Kecamatan Wonokromo Kota Surabaya. (Effectiveness of Online Population Services in the Field of Government and Public Services in Ngagelrejo Village Wonokromo District Surabaya City). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Official URL: http://repository.untag-sby.ac.id

Abstract

Ngagelrejo Village is one of the government agencies in Surabaya whose services in the field of government and public services implement an online population service program which is regulated in accordance with Permendagri No. 7 of 2019 concerning Online Population Administration Services. In the implementation of the online service program, the community still cannot be adjusted because this is still new to the community. The online population service program was implemented at the beginning of the pandemic which aims to reduce the start and ease of public access to services during the pandemic. The purposes of writing this thesis are: (1) To prove and confirm the effectiveness of online population services in the field of government and public services in Ngagelrejo Village, (2) To determine the supporting factors in the effectiveness of online population services in the government and public services in Ngagelrejo Village, ( 3) To find out the inhibiting factors in the effectiveness of online population services in the field of government and public services in Ngagelrejo Village. The results of this study were measured by indicators of service according to Gibson which showed that the online population service carried out by Ngagelrejo Village in the field of government and public services was running well. However, it is still not effective because there are still many problems that need to be fixed. The supporting factor is the existence of supporting facilities and infrastructure and competent employees in carrying out their duties. Not only has supporting factors, but also inhibiting factors, namely socialization that is less than optimal and the lack of skilled human resources in online population services. Keywords: Effectiveness, Online Services, Population

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Effectiveness, Online Services, Population
Subjects: H Social Sciences > H Social Sciences (General)
J Political Science > JA Political science (General)
Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik
Depositing User: 1111800138 Alissa Haslindatus Zafirah
Date Deposited: 21 Oct 2022 06:23
Last Modified: 21 Oct 2022 06:23
URI: http://repository.untag-sby.ac.id/id/eprint/16333

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