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Utomo, Galih Sukmo (2024) Penerapan Metode IPA (Importace Performance Analysis) Untuk Mengukur Tingkat Kepuasan Penumpang Pada Kinerja Terminal Intermoda Joyoboyo Surabaya Jawa Timur. (Application Of the IPA (Importace Performance Analysis) Method to Measure the Level of Passenger Satisfaction at the Performance of the Joyoboyo Intermoda Terminal Surabaya, East Java). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.