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Sukoco, Teddy (2022) Strategi Pelayanan Publik dalam Meningkatkan Kualitas Pelayanan di Kantor Kelurahan Baratajaya Kota Surabaya (Public Service Strategy in Improving Service Quality at the Baratajaya Sub-District Office, Surabaya City). Undergraduate thesis, UNIVERSITAS 17 AGUSTUS 1945 SURABAYA.