Sukoco, Teddy (2022) Strategi Pelayanan Publik dalam Meningkatkan Kualitas Pelayanan di Kantor Kelurahan Baratajaya Kota Surabaya (Public Service Strategy in Improving Service Quality at the Baratajaya Sub-District Office, Surabaya City). Undergraduate thesis, UNIVERSITAS 17 AGUSTUS 1945 SURABAYA.
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Abstract
Public service is any activity carried out by an organization or agency in order to meet the needs of the community. Therefore, a strategy is needed in public services which is in order to improve the quality of services, both in the administrative and community scope. The purpose of this research is to identify and analyze the strengths, weaknesses, threats and opportunities to find out, describe and analyze public service strategies in improving service quality at the Baratajaya Village Office, Surabaya City. The data analysis technique used is descriptive qualitative method by applying SWOT analysis. Results and discussion of Strengths (strengths) by providing various types of public services, Weaknesses (weaknesses) there are some undisciplined employees and online service servers sometimes error, Opportunities (opportunities) The services provided have a legal basis in accordance with the policies of the Surabaya City Government and in accordance with Standard SOP services and strategic locations and Threats Some communities are not cooperative. The strategies implemented in improving the quality of service at the Baratajaya Sub-District Office, Surabaya City include: Increasing service innovation by utilizing online media, Providing computers in the sub-district scope to support and assisting the performance and service process, performing maintenance on programs or service applications used in the service system. Online errors, Conducting employee discipline habituation activities, Performing excellent service door to door by visiting the homes of residents who take care of service requests, Providing direction and socialization and guiding the community to be administratively orderly by being good in the scope of service. Keywords : Service Quality, Public Service, Strategy, SWOT
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Service Quality, Public Service, Strategy, SWOT |
| Subjects: | H Social Sciences > H Social Sciences (General) J Political Science > JA Political science (General) |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik |
| Depositing User: | 1111800048 TEDDY SUKOCO |
| Date Deposited: | 17 Oct 2022 01:54 |
| Last Modified: | 17 Oct 2022 01:54 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/16603 |
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