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Qatrunnada, Shofa (2023) Pengaruh Kualitas Pelayanan Perpustakaan Terhadap Kepuasan Pemustaka (Studi Kasus Dinas Perpustakaan Dan Kearsipan Pemerintah Provinsi Jawa Timur). (The Effect of Library Service Quality on User Satisfaction (Case Study of the Library and Archive Service of the East Java Provincial Government)). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.