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Permata, Rheina Intan (2025) Implementasi Program Penerimaan Verifikasi Laporan (PVL) On the Spot Dalam Pencegahan Maladministrasi Pelayanan Publik di Ombudsman Perwakilan Provinsi Jawa Timur. (Implementation Of the On the Spot Report Verification Receipt Program (PVL) In Prevention of Public Service Maladministration at the Ombudsman Representative of East Java Province). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.