Falito, Muhammad Robby (2023) Pengaruh Kualitas Pelayanan Dan Kemudahan Transaksi Dengan Harga Diskon Sebagai Variabel Mediasi Terhadap Kepuasan Pelanggan Jalan Tol Pada Pt Waskita Bumi Wira Ruas Krian – Gresik. (The Influence of Service Quality and Transaction Ease with Discount Prices as Mediating Variables on Customer Satisfaction of the Toll Road at PT Waskita Bumi Wira, Krian – Gresik Section). Masters thesis, Universitas 17 Agustus 1945 Surabaya.
![[img]](http://repository.untag-sby.ac.id/style/images/fileicons/text.png) |
Text
ABSTRAK.pdf Download (1MB) |
|
Text (BAB I)
BAB I.pdf Restricted to Repository staff only Download (109kB) | Request a copy |
|
Text (BAB II)
BAB II.pdf Restricted to Repository staff only Download (150kB) | Request a copy |
|
Text (BAB III)
BAB III.pdf Restricted to Repository staff only Download (97kB) | Request a copy |
|
Text (BAB IV)
BAB IV.pdf Restricted to Repository staff only Download (240kB) | Request a copy |
|
Text (BAB V)
BAB V.pdf Restricted to Repository staff only Download (356kB) | Request a copy |
|
Text (BAB VI)
BAB VI.pdf Restricted to Repository staff only Download (98kB) | Request a copy |
|
Text (LAMPIRAN)
LAMPIRAN.pdf Download (281kB) |
|
Text (LOA)
Muhammad Robby Falito jurnal LOA.pdf Download (508kB) |
|
Text (JURNAL PUBLISH)
Muhammad Robby Falito's Article IJSSHMR.pdf Restricted to Repository staff only Download (540kB) | Request a copy |
|
Text (JURNAL TURNITIN)
Muhammad Robby Falito jurnal turnitin 20%.pdf Restricted to Repository staff only Download (2MB) | Request a copy |
|
Text (ABSTRAK)
ABSTRAK.pdf Download (895kB) |
![[img]](http://repository.untag-sby.ac.id/34771/16/preview.jpg) |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/17/medium.jpg) |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/18/small.jpg) |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/style/images/fileicons/other.png) |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/31/lightbox.jpg) |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/32/preview.jpg) |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/34/small.jpg) |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/48/preview.jpg) |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/53/medium.jpg) |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/54/small.jpg) |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/55/lightbox.jpg) |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/57/medium.jpg) |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/72/preview.jpg) |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/73/medium.jpg) |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/87/lightbox.jpg) |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/90/small.jpg) |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/94/small.jpg) |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/95/lightbox.jpg) |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/97/medium.jpg) |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/98/small.jpg) |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/111/lightbox.jpg) |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/112/preview.jpg) |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/115/lightbox.jpg) |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/116/preview.jpg) |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/117/medium.jpg) |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/118/small.jpg) |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![[img]](http://repository.untag-sby.ac.id/34771/119/lightbox.jpg) |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
|
Text (ABSTRAK)
ABSTRAK.pdf Download (0B) |
|
Text
BAB VI.pdf Download (0B) |
Official URL: http://repository.untag-sby.ac.id/
Abstract
Penelitian ini bertujuan untuk mengetahui harga diskon dalam memediasi pengaruh kualitas pelayanan dan kemudahan transaksi terhadap kepuasan pelanggan jalan tol pada PT Waskita Bumi Wira ruas Krian – Gresik. Metode survei dalam bentuk kuesioner dilakukan pada responden seluruh pengguna jalan tol PT Waskita Bumi Wira ruas Krian – Gresik yang dipilih sebagai sampel dengan jumlah 100 responden diambil secara non-probabilitas dengan teknik purposive sampling. Pengisian kuesioner dilaksanakan secara online menggunakan aplikasi Google Form. Analisis data statistik diukur dengan menggunakan software WarpPLS versi 5.0 PLS (Partial Least Square) mulai dari pengukuran model (outer model), struktur model (inner model) dan pengujian hipotesis. Temuan penelitian menunjukkan bahwa secara parsial kualitas pelayanan dan kemudahan transaksi berpengaruh signifikan terhadap terhadap kepuasan pelanggan. Responden dalam penelitian ini adalah pelanggan pada jalan tol PT Waskita Bumi Wira ruas Krian – Gresik yang telah diteliti diketahui bahwa variabel harga diskon mampu memediasi pengaruh kualitas pelayanan dan kemudahan transaksi terhadap kepuasan pelanggan sebesar 69,1% atau dengan pengertian lain frekuensi kepuasan pelanggan pengguna jalan tol tersebut termasuk memiliki kinerja cukup baik sehingga hasil kerja baik kuantitas maupun kualitas yang dicapai PT Waskita Bumi Wira telah menumbuhkan perasaan senang pengguna jalan tol Ruas Krian – Gresik terhadap kinerja (atau hasil) yang diharapkan.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Harga Diskon, Kualitas Pelayanan, Kemudahan Transaksi, Kepuasan Pelanggan |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Magister Manajemen |
| Depositing User: | 1262200012 Muhammad Robby Falito |
| Date Deposited: | 22 Jul 2026 03:23 |
| Last Modified: | 22 Jul 2026 03:23 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/34771 |
Actions (login required)
 |
View Item |
