Inovasi Program e-Pakon (Elektronik Pangestoh Oncorah Naghereh) Dalam Meningkatkan Disiplin Pegawai di Pemerintah Kabupaten Pamekasan. (Innovation of the e-Pakon Program (Electronic Pangestoh Oncorah Naghereh) in Improving Employee Discipline at the Pamekasan Regency Government).

Rifkiansyah, Mochammad Zukhrufilla (2026) Inovasi Program e-Pakon (Elektronik Pangestoh Oncorah Naghereh) Dalam Meningkatkan Disiplin Pegawai di Pemerintah Kabupaten Pamekasan. (Innovation of the e-Pakon Program (Electronic Pangestoh Oncorah Naghereh) in Improving Employee Discipline at the Pamekasan Regency Government). Masters thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

This study aims to analyze the effectiveness of the e-Pakon (Elektronik Pangestoh Oncorah Naghereh) program innovation and identify its supporting and inhibiting factors in improving employee discipline in the Pamekasan Regency Government. This descriptive qualitative research utilizes the Public Sector Innovation Typology framework (Bekkers et al., 2011). Data were collected through in-depth interviews, observation, and document studies, then validated by triangulation and analyzed using an interactive model. The research results based on the six dimensions of innovation indicate: (1) Service Innovation: the transition from static machines to personal device-based independent attendance (BYOD) greatly increased practicality and internal satisfaction indices. (2) Technological Innovation: the combination of Geofencing and Face Recognition equipped with anti-spoofing scripts successfully eradicated the manipulation of "entrusted attendance". (3) Process Innovation: real-time database automation dismantled paper recapitulation bureaucracy and accelerated sanction execution. (4) Organizational & Managerial Innovation: algorithmic data integration with deductions in Additional Employee Income (TPP) successfully tore down the culture of communal protection and ewuh pakewuh (reluctance). (5) Conceptual Innovation: the cultural naming "Pangestoh" effectively built a sense of digital shame (malo), shifting the paradigm from fear of machines to moral responsibility. (6) Governance Innovation: solid cross-sectoral collaboration was created between BKPSDM, Diskominfo, and the Inspectorate, legitimizing cyber data as forensic evidence in civil service tribunals. The main supporting factors for this implementation are the resilience of the Zero-Trust security architecture and the transparency of sanctions. However, this innovation is inhibited by server bottlenecks during crucial hours (06.45-07.00 WIB), device specification gaps triggering GPS drifting, and the emergence of presenteeism pathology (pragmatic compliance of physical presence without productivity). This study recommends increasing server capacity (load balancing), mandatory integration between e-Pakon and the e-Kinerja reporting application, and flexible geofencing radius adjustments for field officers.

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