Analisis Evaluasi Kinerja Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya Menggunakan Metode Performance, Information, Economic, Control, Efficiency, Services (PIECES) (Studi Kasus Website Klampid New Generation). (Performance Evaluation Analysis of the Surabaya Population and Civil Registration Agency Using the Performance, Information, Economic, Control, Efficiency, Services (PIECES) Method (Case Study of the Klampid New Generation Website))

Maliki, Muhammad Yazid Basthomi (2025) Analisis Evaluasi Kinerja Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya Menggunakan Metode Performance, Information, Economic, Control, Efficiency, Services (PIECES) (Studi Kasus Website Klampid New Generation). (Performance Evaluation Analysis of the Surabaya Population and Civil Registration Agency Using the Performance, Information, Economic, Control, Efficiency, Services (PIECES) Method (Case Study of the Klampid New Generation Website)). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

The research was conducted to meet the needs of users, namely the people of Surabaya City, for that it is necessary to have an analysis and evaluation of the measurement of the level of user satisfaction with the population administration information system at the Surabaya City Population and Civil Registration Service, namely the Klampid New Generation website. The data collection methods used were interviews, observations and questionnaires. In this study, the system evaluation method used the PIECES method consisting of 6 aspects of Performance (performance) Information (information), Economy (economy), Control (control), Efficiency (efficiency), and Service (service). Analyzing the questionnaire data, descriptive statistics were carried out to determine the characteristics of the data, validity and reliability tests to determine the quality of valid/accurate and reliable questionnaire data. normality test, correlation test and multiple linear regression test. Then evaluate the system by calculating the average questionnaire results to determine the level of satisfaction. The results of the study showed that the average level of satisfaction from the 6 aspects of the PIECES method was Performance 3.81 with the Satisfied category, Information 4.16 with the Very Satisfied category, Economic 3.95 with the Satisfied category, Control 4.06 with the Satisfied category, Efficiency 3.88 with the Satisfied category, and Services 3.87 with the Satisfied category. Based on the calculation results for each PIECES Framework variable, the total average value obtained was 3.95 with the description Satisfied, so it can be concluded that the Klampid New Generation website provides satisfactory results for its users. 5 categories of Satisfied and 1 Very Satisfied so that the Klampid New Generation population administration information system is quite effective and efficient for users, especially the people of Surabaya City and is a material for further development. The results of linear regression show that all 6 aspects of the PIECES method have a significant influence on user satisfaction.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Analisis, Kepuasan pengguna, Metode PIECES, Klampid New Generation
Subjects:	Q Science > QA Mathematics > QA76 Computer software Z Bibliography. Library Science. Information Resources > ZA Information resources
Divisions:	Fakultas Teknik > Program Studi Teknik Informatika
Depositing User:	1462100221 Muhammad Yazid Basthomi Maliki
Date Deposited:	27 Aug 2026 06:03
Last Modified:	27 Aug 2026 06:03
URI:	http://repository.untag-sby.ac.id/id/eprint/45859

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