Pola Komunikasi Organisasi Untuk Meningkatkan Kualitas Kerja Dinas Komunikasi dan Informatika Kabupaten Gresik. (Organizational Communication Patterns to Improve Work Quality at the Gresik Regency Communication and Informatics Agency).

Gusti, Jayakusuma Kanugroho (2025) Pola Komunikasi Organisasi Untuk Meningkatkan Kualitas Kerja Dinas Komunikasi dan Informatika Kabupaten Gresik. (Organizational Communication Patterns to Improve Work Quality at the Gresik Regency Communication and Informatics Agency). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

Gresik district's communications and information service, which focuses on public service, should be able to provide transparent and accountable to the public. By adopting good organizational patterns, correct and directional, the communication and information services of gresik district can improve job quality. The purpose of this research is to know organizational communication patterns to improve the quality of communication and information services for gresik district. The study USES qualitative research methods with descriptive studies. Data collection techniques are done with observation, interviews, and documentation. Data analysis was conducted by means of field collecting various data. Studies have found that communication and information services for gresik county have two forms of communication, both direct and indirect communication using a chain communication pattern. Communication and information departments are implementing communication up and down communication as part of a structured communication management system. Application of this pattern of communication is ongoing and used not only as a form of communication but also as useful for improving the quality of work.

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