Perlindungan Hukum Terhadap Konsumen Pengguna Jasa Pelaku Usaha Perbaikan Sepeda Motor. (Legal Protection for Consumers Using Motorcycle Repair Services).

Anhar, Romy Ashadin (2024) Perlindungan Hukum Terhadap Konsumen Pengguna Jasa Pelaku Usaha Perbaikan Sepeda Motor. (Legal Protection for Consumers Using Motorcycle Repair Services). Undergraduate thesis, Universitas 17 Agustus Surabaya.

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Abstract

The increasing dependence of the public on motorcycles as the main means of transportation has caused accidents to occur. one of which is caused by vehicle unpreparedness caused by the negligence of motorcyele mechanics in providing motorcycle repair services to motorcycle users. Although accidents often occur due to inappropriate motorcycle parts, until now there has been no protection for consumers who are injured due to the negligence of mechanics in providing their services. This research aims to find out how legal protection for consumers who are harmed due to the negligence of mechanies in repairing motorbikes and how the liability of business actors who are negligent in repairing motorcycle repair services, The method used in this research is normative juridical with a statutory approach and conceptual regulations. The results of this study state that mechanics who are negligent in carrying out their duties can be subject to legal sanctions and are required to compensate consumers who are harmed. The liability of business actors who are negligent in providing motorcycle repair services is expressly regulated in Law Number 8 of 1999 concerning Consumer Protection. Businesses, including mechanics and repair shops, are responsible for ensuring the safety and quality of the services they provide. This regulation not only aims to protect the rights of consumers, but also encourages a high standard of professionalism and responsibility from business actors.

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