Nirwani, Nunki Bias (2024) Integritas Birokrasi Garis Depan (Street Level Bireucrats) Dalam Meningkatkan Kualitas Pelayanan Publik Di Kantor Desa Sarirogo, Kecamatan Sidoarjo Kabupaten Sidoarjo. (Integrity of the Front Line Bureaucracy (Street Level Bireucrats) in Improving the Quality of Public Services at the Sarirogo Village Office, Sidoarjo District, Sidoarjo Regency). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Public service is one way for the central government to facilitate the community in data collection. Good public services can be assessed based on the quality of employees or apparatus within the agency. To fulfill this, the central government made a policy where in each region it is mandatory to have a village office, this is to facilitate the central government in providing various information about population and various programs. The role of the village apparatus has an important role in the quality of public services, especially the frontline bureaucracy. The frontline bureaucracy is someone who works in the public service, where they interact directly with the community. This research analyzes the integration of the frontline bureaucracy (Street Level Bureaucracy) in improving the quality of pubic services at the Sarirogo village office. The results of this study highlight what integrity is carried out by the Sarirogo village apparatus, especially the frontline bureaucracy in improving the quality of existing public services. These findings provide valuable insights for Sarirogo village officials and the community in the integrity of frontline bureaucracy in improving the quality of public services at the Sarirogo village office, Sidoarjo District, Sidoarjo Regency. In addition, after correlation with several indicators regarding minimum service standards and reality, there is a contradiction between service standards and existing services. In addition, there are several other indicators that must be understood and carried out by the frontline bureaucracy such as regulation, political pressure, persona beliefs, demand for intervention, routine, desire to avoid conflict, dynamics with colleagues, resources, where the results of the research conducted state that resources, routine and persona beliefs are the biggest factors hampering the integrity of the frontline bureaucracy in providing services.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Integrity, Frontline Bureaucracy, Service Quality |
| Subjects: | H Social Sciences > H Social Sciences (General) J Political Science > JA Political science (General) |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik |
| Depositing User: | 1112000145 Nunki Bias Nirwani |
| Date Deposited: | 03 Oct 2024 02:13 |
| Last Modified: | 21 Oct 2024 04:14 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/31673 |
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