Susanto, Sepdany Raihan (2024) Analisis Penerapan Total Quality Management dalam Meningkatkan Kualitas Pelayanan pada Export Center Surabaya. (Analysis of the Implementation of Total Quality Management in Improving Service Quality at the Surabaya Export Center). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
This research aims to analyze the implementation of Total Qality Management at Eport Center Surabaya in order to improve the quality of its services. This research uses a qualitative approach and data collection techniques in the form of interviews. The number of informants needed in this study amounted to 5 people. The research findings conchuded that overal, the implementation ofTotal Quality Management at Export Center Surabaya not only changed the operational aspects and service quality but also formed an organizational culrure that focuses on superior service and a deep understanding of customer needs. Thus, Esport Center Surabaya continues to grow asa reliable partner for customers who want to engage in export activities.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Service Quality, Total Quality Management |
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Ekonomi Manajemen |
| Depositing User: | 1212000317 Sepdany Raihan Susanto |
| Date Deposited: | 26 Jul 2024 07:25 |
| Last Modified: | 26 Jul 2024 07:25 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/30532 |
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