Kinerja Pelayanan Publik Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya melalui Program Klampid New Generation (Service Performance of The Population Office and Surabaya City Civil Registration Through The Klampid New Program Generation).

Ardiansyah, Faizal (2024) Kinerja Pelayanan Publik Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya melalui Program Klampid New Generation (Service Performance of The Population Office and Surabaya City Civil Registration Through The Klampid New Program Generation). Undergraduate thesis, universitas 17 agustus 1945 surabaya.

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Abstract

Program Surabaya City Government through the Population and Civil Registration Office transformed to launch the Klampid New Generation application service innovation, which is to take care of population administration online which aims to improve service quality quickly and easily. In implementing the Klampid New Generation application in the city of Surabaya, it is necessary to pay attention to how the service performance. This study aims to analyze the factors of Responsiveness, Responsibility and Accountability in the application of E�Government in the KNG application in Surabaya City. The research method used is qualitative descriptive with data collection techniques carried out by observation, interviews, and documentation. As for those who were used as informants in this study as many as 4 people. The results of this study use the theory of Service Performance (Lenvinne), namely: 1). Responsiveness, namely the evaluation of Surabaya City Dispendukcapil in the development of online-based service innovations and the existence of rules that support the implementation of E�Government. 2). Responsibility which includes measures that show how far the process of delivering public services is carried out such as the provision of additional features of Cak Takon for. 3). Accountability, namely the benefits received by the community from the implementation of the KNG application, namely the ease of getting services without the need to come to the official office or kelurahan and the application process is quickly resolved.

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