Optimalisasi Pelayanan Publik Melalui SAMSAT Payment Point di UPT Pengelolaan Pendapatan Daerah Surabaya Selatan. (Optimizing Public Services Through SAMSAT Payment Points at UPT Regional Revenue Management in South Surabaya).

Sari, Dwi Nilam (2023) Optimalisasi Pelayanan Publik Melalui SAMSAT Payment Point di UPT Pengelolaan Pendapatan Daerah Surabaya Selatan. (Optimizing Public Services Through SAMSAT Payment Points at UPT Regional Revenue Management in South Surabaya). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

SAMSAT Payment Point at UPT Regional Revenue Management in South Surabaya, as carried out in this study based on a focus on the problem of optimizing the SAMSAT Payment Point service in South Surabaya in optimizing tax payment services, one of which is with a strategy to increase productivity at SAMSAT Payment Point through programs that have provided starting from bleaching or free from tax fines, tax incentive programs based on the governor's approval, as well as reminding or educating the public about taxpayer payments. The quality that optimizes the service process can be said to be sufficient enough to meet the needs of the community and the conditions of the taxpayer community. Where with a strategic location, comfortable tempt, fast and alert service so as to save people's time that has been spent on paying taxes. Responsiveness indicators can be seen from the SKM data (Society Satisfaction Survey) as an index of public satisfaction with public services which is expected to be of benefit to the government and the community. The indicators of vehicle tax service responsibility at the SAMSAT Payment Point in South Surabaya also always refer to the Standard Operating Procedure (SOP) which explains a clear, systematic, and uncomplicated framework that is easy for anyone to understand because it will become a reference in optimizing vehicle tax services. . Accountability at the SAMSAT Payment Point is also measured by target achievement but target achievement data at the SAMSAT Paymet Point can only be calculated by the Main SAMSAT because the SAMSAT Payment Point is only the superior SAMSAT where all target recaps go to the central SAMSAT. Achievement of targets obtained from tax proceeds at the SAMSAT Payment Point is also measured by how many tax notices are issued per month. And only the main SAMSAT is able to calculate target achievement from superior SAMSAT services. Keywords: Service, Optimization, Payment

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