Pradana, Muhammad Rendy Yoga (2023) Optimalisasi Pelayanan Administrasi Kependudukan di Kelurahan Wonokusumo Kecamatan Semampir Kota Surabaya Jawa Timur. (Optimalization of population Administration Service in Wonokusumo Village, Semampir District, Surabaya City Goverment East Java). Undergraduate thesis, UNIVERSITAS 17 AGUSTUS 1945 SURABAYA.
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Abstract
Public service as a form of service, both in the form of public goods and services which in principle is the responsibility of and is carried out by central or regional government agencies in the context of efforts to meet community needs and in the framework of implementing statutory provisions. Public services, especially in population administration services, are still a problem that needs to receive comprehensive attention and resolution. Prior to that, population was defined as population matters. While the population itself is a person or people who inhabit a place. In this context, if it is related to public services, population administration services are the obligation of the state through the administration of the existing government to provide services for population administration rights that are owned by every citizen. On the basis of the considerations described above, this research was conducted to find out the implementation of optimizing administrative services and to find out the supporting and inhibiting factors in optimizing population administration services in Wonokusumo village, Semampir sub-district, Surabaya city government. When conducting research, it is necessary to use the method so that the research objectives can be achieved precisely. This study uses a qualitative method. The results of this study indicate that the aim of optimizing population administration services in the Wonokusumo sub-district is to achieve excellent service for each population administration service. In service work tools, it is necessary to add work tools to maximize population administration services so that people feel comfortable when application services are running in the population administration field, as well as other supporting attributes such as cleanliness of waiting rooms, air conditioning and others that can support the running of services properly. In handling complaints, it is necessary to improve the performance of its employees. Because it is very unfortunate if the facilities in the complaint service are complete but the service officers are still unskilled. Key words: Optimization, Public Services, Population Administration
| Item Type: | Thesis (Undergraduate) |
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| Uncontrolled Keywords: | Optimization, Public Services, Population Administration |
| Subjects: | H Social Sciences > H Social Sciences (General) J Political Science > JS Local government Municipal government |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik |
| Depositing User: | 1111900144 Muhammad Rendy Yoga Pradana |
| Date Deposited: | 29 Nov 2023 03:09 |
| Last Modified: | 29 Nov 2023 03:09 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/24578 |
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