Lestari, Meylani Dwi (2023) Pengaruh Service Quality dan Fleksibelitas E-Payment Terhadap Kepuasan Pelanggan Wifi Bumdesa Di Desa Banjarwungu, Kabupaten Sidoarjo. (The Influence Of Service Quality and E-Payment Flexibility On Bumdesa Wifi Customer Satisfaction In Desa Banjarwungu, Kabupaten Sidoarjo). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Changes from time to time always progress, both advances in culture, social, economic and technology. Technological progress is one of the conveniences created by humans which plays a very important role in buying and selling activities, changing the system where the system that was originally used, namely conventional, has turned into digital. The formulation of this research problem is to determine whether there is an effect between service quality variables, e-payment and customer satisfaction. The purpose of this study is to determine and analyze the effect of Service Quality variables, E-Payment and Customer Satisfaction. This study uses a quantitative method probability approach of the Simple Random Sampling type. The number of samples in the study were 95 respondents. The data collection technique used by researchers is a closed e-questionnaire type. The data analysis technique used in answering the researcher's hypothesis is partial test and simultaneous test. Based on the discussion of the results of research that has been conducted by researchers related to Service Quality and E-Payment Flexibility on BUMDesa WIFI Customer Satisfaction in Banjarwungu Village, Sidoarjo Regency, it can be concluded that partially, the Service Quality variable has an influence on Customer Satisfaction and the E-Payment variable has an influence on Customer Satisfaction. Simultaneously, Service Quality and E-Payment variables have an influence on Customer Satisfaction. The recommendations suggested are increasing the number of service technicians which is very minimum, adding QRIS e-payment features and further researchers should use more variable variations. Keywords: Service Quality, E-Payment, Customer Satisfaction.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Service Quality, E-Payment, Kepuasan Pelanggan |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Bisnis |
| Depositing User: | 1121900118 Meylani Dwi Lestari |
| Date Deposited: | 17 Jul 2023 03:54 |
| Last Modified: | 22 Mar 2024 02:30 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/24211 |
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