Nurhalizah, Siti (2023) Implementasi Pelayanan Publik Melalui Online Single Submission (OSS) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Gresik. (Implementation of Public Services Through Online Single Submission (OSS) at the Investment and One-Stop Services Office, Gresik Regency). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Public service is a form of embodiment of the function of the state which is described in the attitude and behavior of the government apparatus. OSS is a form of electronicbased licensing service. This program is used to improve the public service system so that it can be used more effectively and efficiently so that it can provide convenience from previous services. This study aims to find out how to implement public services through OSS at the Investment and One-Stop Services Office in Gresik district. In this study the authors used a type of qualitative research with a descriptive approach. The qualitative research method used will contain a description of how successful the implementation of public services through OSS is at the Investment and One-Stop Services Office in Gresik district. This study uses the theory of Edward III which consists of four indicators namely Communication, Resources, Disposition and Bureaucratic Structure. The research results found that the Implementation of Public Services through Online Single Submission at DPMPTSP Gresik Regency has been going well and has been successfully implemented in Gresik Regency. Judging from the form of communication carried out by the Investment and One-Stop Service Office of Gresik Regency, it is going well, although there are still a few obstacles due to community limitations in understanding technology. Availability of resources available at the Investment and One-Stop Service Office of Gresik Regency starting from human resources, facilities and infrastructure, the budget has also been optimal and supports the implementation of OSS, where in the implementation of services through OSS, the attitude and commitment of its employees are always consistent. provide good, friendly, polite service to the public and supported by a signed integrity pact. the last indicator is the bureaucratic structure, where services through OSS in DPMPTSP Gresik Regency have been strengthened by regulations or a legal basis. The conclusion obtained in this study is that the implementation of public services has been successfully implemented in Gresik Regency by making services more effective than before.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Implementasi Pelayanan Publik, OSS |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HV Social pathology. Social and public welfare |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik |
| Depositing User: | 1111900073 Siti Nurhalizah |
| Date Deposited: | 05 Sep 2023 03:07 |
| Last Modified: | 05 Sep 2023 03:07 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/23947 |
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