Putra, Sendhi Cahyono (2022) Klampid New Generation Sebagai Bentuk Peningkatan Pelayanan Publik di Kelurahan Gunung Anyar Kota Surabaya. (Klampid New Generation as a Form of Improving Public Services in The Gunung Anyar Village, Surabaya City). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
![]() |
Text
ABSTRAK.pdf Download (1MB) |
![]() |
Text
BAB I.pdf Restricted to Repository staff only Download (131kB) | Request a copy |
![]() |
Text
BAB II.pdf Restricted to Repository staff only Download (194kB) | Request a copy |
![]() |
Text
BAB III.pdf Restricted to Repository staff only Download (125kB) | Request a copy |
![]() |
Text
BAB IV.pdf Restricted to Repository staff only Download (702kB) | Request a copy |
![]() |
Text
BAB V.pdf Restricted to Repository staff only Download (22kB) | Request a copy |
![]() |
Text
LAMPIRAN.pdf Download (1MB) |
![]() |
Text
LoA.pdf Download (475kB) |
![]() |
Text
JURNAL.pdf Restricted to Repository staff only Download (246kB) | Request a copy |
![]() |
Text
JURNAL TURNITIN.pdf Restricted to Repository staff only Download (3MB) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Text
Jurnal Skripsi Sendhi C.P 1111800169.pdf Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Download (0B) |
![]() |
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt Restricted to Repository staff only Download (0B) | Request a copy |
Abstract
Pelayanan publik merupakan pelayanan yang diselenggarakan oleh penyelenggara pelayanan (organisasi atau instansi pemerintah )sebagai upaya yang digunakan untuk memenuhi kebutuhan dari masyarakat. Salah satu contoh pelayanan publik adalah pelayanan administrasi kependudukan yang diselenggarakan oleh Dispenduk Capil. Dispenduk Capil Kota Surabaya telah melakukan berbagai inovasi di dalam kegiatan pelayanan administrasi kependudukan. Inovasi yang dilakukan berupa pelayanan secara online melalui Klampid Surabaya yang sudah dikembangkan kegenerasi kedua. Generasi pertama bernama E-Klampid Surabaya yang masih memiliki beberapa kekurangan. Untuk meningkatkan kualitas pelayanan administrasi kependudukan, Dispenduk Capil Kota Surabaya mengeluarkan Generasi kedua, bernama Klampid New Generation. Tujuan dari pengembangan ini adalah untuk mengurangi terjadinya kesalahan di dalam pengisian formulir permohonan yang sering terjadi. Selain itu bertujuan untuk meningkatkan kualitas pelayanan yang baik dan seefisien mungkin. Jenis penelitian menggunakan metode kualitatif dengan pendekatan deskritif yaitu pengumpulan data yang diperoleh dari hasil wawancara, observasi, dan dokumentasi. Teknik pengumpulan data yang digunakan adalah insidental sampling yaitu siapa saja yang secara kebetulan bertemu dengan peneliti dapat dilakukan pengambilan sampel, asalkan narasumber tersebut sudah sesuai dengan sumber data yang akan diambil. Fokus penelitian pada peningkatan kualitas pelayanan administrasi kependudukan di Kantor Kelurahan Gunung Anyar Kota Surabaya menggunakan Klampid New Generation berdasarkan indikator Keandalan, Daya Tanggap, Jaminan,Empati, dan Bukti Fisik. Selain itu mencari faktor-faktor penghambat, pendorong, dan upaya yang dilakukan untuk meningkatkan kualitas pelayanan. Hasil penelitian menunjukan peningkatan paling signifikan yang dirasakan oleh penerima pelayanan,, yaitu mengenai adanya kepastian jaminan yang meliputi waktu, biaya, dan keamanan. Masyarakat merasa puas dengan waktu pelayanan yang lebih cepat serta biaya yang gratis.
Item Type: | Thesis (Undergraduate) |
---|---|
Uncontrolled Keywords: | Faktor Pendorong, Faktor Penghambat, Klampid New Generation, Pelayanan Publik, Upaya Peningkatan |
Subjects: | H Social Sciences > H Social Sciences (General) J Political Science > JS Local government Municipal government |
Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik |
Depositing User: | 1111800169 Sendhi Cahyono Putra |
Date Deposited: | 16 Mar 2023 06:43 |
Last Modified: | 16 Mar 2023 06:43 |
URI: | http://repository.untag-sby.ac.id/id/eprint/20893 |
Actions (login required)
![]() |
View Item |