Susilawati, Eka (2022) The Effect of Price Perception, Discounts, and Customer Experience Toward Customer Loyalty of Fashion Products in Shopee on Students of The Faculty of Economics and Business University 17 August 1945 Surabaya. Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
This study was conducted to determine and analyze the effect of price perception, discount, and customer experience on customer loyalty for fashion products at Shopee for students of the Faculty of Economics and Business, University of 17 August 1945, Surabaya. This research was carried out with a quantitative descriptive method using primary data obtained through questionnaires and interviews. The population in this study were students of the Faculty of Economics and Business, University of 17 August 1945, Surabaya. The sample in this study was 72 students using the purposive sampling method because this method uses a sampling technique with certain considerations or criteria. The data analysis technique used in this research is multiple regression analysis methods using the Statistical Product and Service Solution (SPSS) version 26 program. The results of this study indicate that the price perception variable has a positive and significant effect on customer loyalty with a regression coefficient of 2.252 and a significance value of 0.028. The discount variable has a positive and significant effect on customer loyalty with a regression coefficient of 6.048 and a significance value of 0.000. The customer experience variable has a significant positive effect on customer loyalty with a coefficient of 11,680 and a significance value of 0.000. From the research results, it is known that the effect of price perception, discount, and customer experience partially or jointly has a significant positive effect on customer loyalty. Keywords: Price Perception, Discount, Customer Experience, and Customer Loyalty
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Price Perception, Discount, Customer Experience, and Customer Loyalty |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Ekonomi Manajemen |
| Depositing User: | 1211800021 Eka Susilawati |
| Date Deposited: | 24 Oct 2022 06:04 |
| Last Modified: | 24 Oct 2022 06:04 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/18560 |
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