Inovasi Pelayanan Publik Melalui Si Whapik pada Dinas Sosial Kabupaten Sidoarjo. (Public Service Innovation Through Si Whapik at the Sidoarjo Regency Social Service)

Julia Pramesti, Siska (2022) Inovasi Pelayanan Publik Melalui Si Whapik pada Dinas Sosial Kabupaten Sidoarjo. (Public Service Innovation Through Si Whapik at the Sidoarjo Regency Social Service). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

The Sidoarjo District Social Service has an innovation to improve its service system, namely by committing to provide emergency services through the WhatsApp application, this system is called Si Whapik (Sistem WhatsApp Peduli Wong Cilik)as a means to consult and submit files JKMM (Jaminan Kesehatan Masyarakat Miskin), dan BPJS PBI atau KIS (Kartu Indonesia Sehat). The purpose of this study is to identify innovations that exist at the Social Service of Sidoarjo Regency regarding Public Services Through Si Whapik which can be interpreted by providing services or serving the needs of people who have an interest in theorganization through the WhatsApp application as a means of consultation, with basic rules and procedures that has been established. It is expected to be able to provide satisfaction to the community and improve services to the community quickly and efficiently. This type of research is qualitative by describing the form of implementing public service innovations at the Social Service of Sidoarjo Regency. The type of research used by the researcher in collecting data using observation, interview, and documentation techniques. While the techniques for analyzing the data using data analysis belonging to Miles, Huberman 2012 are: data reduction, data presentation, and drawing conclusions. The results of this study provide the fact that public services in the Social Service using Si Whapik's innovation have been running until now, based on the indicators of Public Service Innovation based on indicators of public service innovation according to Everett M. Rogers including Relative Advantage, Compatibility, Complexity, Triability and Observability. The conclusion of this study is that the Social Service chose this application because it is easily accessible by the general public, and almost the WhatsApp application is owned by everyone and does not require costs but has great benefits. This service system is also very easy to be replicated and applied by all groups. KEYWORDS : PUBLIC SERVICE, PUBLIC SERVICE INNOVATION, APPLICATION SI WHAPIK

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: PUBLIC SERVICE, PUBLIC SERVICE INNOVATION, APPLICATION SI WHAPIK
Subjects: J Political Science > JS Local government Municipal government
Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik
Depositing User: 1111800066 Siska Julia Pramesti
Date Deposited: 24 Oct 2022 05:42
Last Modified: 24 Oct 2022 05:42
URI: http://repository.untag-sby.ac.id/id/eprint/16934

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