Analisis Kinerja Pegawai dalam Meningkatkan Pelayanan Publik di Kantor Kecamatan Gunung Anyar Kota Surabaya. (Analysis Of Employee In Improving Public Services At The Gunung Anyar District Office, Surabaya City)

Mahendra, Rizky (2022) Analisis Kinerja Pegawai dalam Meningkatkan Pelayanan Publik di Kantor Kecamatan Gunung Anyar Kota Surabaya. (Analysis Of Employee In Improving Public Services At The Gunung Anyar District Office, Surabaya City). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Official URL: http://repository.untag-sby.ac.id/

Abstract

This research is aimed to reveal (1) employee performance at the Gunung Anyar district office, Surabaya City (2) public services at the Gunung Anyar district office, Surabaya City (3) supporting and inhibiting factors at the Gunung Anyar district office, Surabaya City. This research used a qualitative methods. The data collecting techniques used in this research were observation, interview and documentation. The result of the research show that (1) employee performance at the Gunung Anyar district office has implemented the dimension of Work Quality, Punctuality, Initiative, Ability and Communication. However, there is one dimension did not run yet and it is Punctuality. Because there are still employees who come late to work. (2) public services at the Gunung Anyar district office has implemented the dimension of Tangible, Reliability, Responsiveness, Assurance and Empathy. However, there is one dimension did not run yet and it is Reliability because there is no clear service standard yet. (3) the inhibiting factors at the Gunung Anyar district office are internal and external factors. Internal factor is the unavailability of a suggestion box and external factors come from the society because they do not know the requirements for the e-KTP application and the SOP for e-KTP services at the Gunung Anyar district office. The supporting factor is the enthusiasm that employees give to each other and holding an evaluation meeting once a month. In addition, there are adequate and well function facilities and infrastructure to facilitate the service process. Keyword : Employee Performance, Public Service, The Gunung Anyar District Office

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Employee Performance, Public Service, The Gunung Anyar District Office
Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik
Depositing User: 1111600147 RIZKY MAHENDRA
Date Deposited: 24 Oct 2022 03:21
Last Modified: 24 Oct 2022 03:21
URI: http://repository.untag-sby.ac.id/id/eprint/16435

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