The Effect of the Use of Pospay Services on the Income Level of PT. Pos Indonesia (PERSERO) (Study of Post Office Customer at Surabaya Post Office 60000)

Astinah, Lafitatul (2022) The Effect of the Use of Pospay Services on the Income Level of PT. Pos Indonesia (PERSERO) (Study of Post Office Customer at Surabaya Post Office 60000). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

This study aims to determine the effect of using pospay services on income levels at the Surabaya Post Office 60000. The hypothesis in this study is the use of pospay services has a positive effect on income levels of PT. Indonesian post. The population used is 60000 Surabaya Post Office customers who use the Pospay application with a total of approximately 8380 people. Meanwhile, the sample in this study were 60000 Surabaya Post Office customers who used the Pospay application. Instrument testing is done by using a questionnaire, the questionnaire must meet the valid and reliable requirements. To find out whether the data generated from the questionnaire measuring instrument can guarantee the quality of the research so that conclusions about the relationships between variables can be trusted, accurate, and reliable so that the research can be accepted, validity and reliability tests are carried out. Data collection techniques were carried out by making observations at the Surabaya Post Office 60000 and also in the form of a questionnaire (questionnaire) distributed to respondents, namely post office customers who use the pospay service application. This study uses a quantitative descriptive approach. Quantitative method can be defined as a research method based on the philosophy of positivism, used to examine certain populations or samples, data collection using research instruments, statistical data analysis, with the aim of describing and testing predetermined hypotheses. The data obtained from the research sample were then analyzed according to the statistical method used and then interpreted rationally and accurately. The data analysis method used was data quality test in the form of validity and reliability test, classical assumption test in the form of normality test, multicollinearity test, and heteroscedasticity test, and hypothesis testing in the form of multiple linear regression analysis. The results of data analysis show that the significance value of the influence of the X variable on the Y variable is 0.000 <0.05 and the calculated F value is 53.054 > F table is 2.70 and in the T test there is a positive significant effect between the use of pospay services and the income level of PT. Pos Indonesia with a significant value of 0.000. Thus, based on the analysis results indicate that the application of the use of pospay services has a positive effect on the income level of PT. Indonesian post. This means that the more use of pospay services and the higher the number of users of pospay services, the level of income will increase. And the advice that can be given is for further research to add more independent variables used in this study which can affect the income level of PT. Indonesian post.

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