Penilaian Kinerja Perusahaan Jasa Konstruksi Berdasarkan Pendekatan Metode Balance Scorecard (Studi Kasus pada PT. Ganesha Praptama Karya)

Aryono, Muhamad Dian (2021) Penilaian Kinerja Perusahaan Jasa Konstruksi Berdasarkan Pendekatan Metode Balance Scorecard (Studi Kasus pada PT. Ganesha Praptama Karya). Masters thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

Perusahaan kontraktor PT. Ganesha Praptama Karya masih sangat tradisional dengan melihat aspek keuangan saja dalam penilaian kinerjanya. Tujuan penelitian yang ingin dicapai adalah merancangan kinerja perusahaan jasa konstruksi PT. Ganesha Praptama Karya yang dinilai berdasarkan metode BSC tentang perspektif pelanggan, perspektif keuangan, perspektif bisnis internal serta perspektif pertumbuhan dan pembelajaran. Hipotesis atau jawaban sementara terhadap pertanyaan penelitian ini adalah Kinerja perusahaan jasa konstruksi PT. Ganesha Praptama Karya yang dinilai berdasarkan metode BSC tentang perspektif pelanggan, perspektif keuangan, perspektif serta perspektif pertumbuhan dan pembelajaran dapat dikatakan baik. Jenis penelitian yang digunakan dalam pendekatan penelitian kualitatif dengan menggunakan jenis penelitian survei dengan pendekatan yang digunakan adalah deskriptif kualitatif. Metode pengambilan sampel yang digunakan pada penelitian ini adalah metode random sampling. Total jumlah sampel pada masing-masing kuisoner adalah 32 sampel untuk kuesioner pelanggan dan 58 orang untuk karyawan internal. Berdasarkan kinerja perusahaan perspektif keuangan menunjukkan bahwa PT. Ganesha Praptama Karya mampu menutupi utang jangka pendeknya sebelum jatuh tempo dengan aktiva lancarnya serta mampu menutupi biaya-biaya yang di keluarkan dengan pendapatan yang diperoleh. Kinerja perusahaan perspektif pelanggan menunjukkan bahwa kinerja PT. Ganesha Praptama Karya mampu bekerja dengan baik dalam hal memberi pelayanan yang baik pada pelanggan sehingga berdampak positif bagi perusahaan. Kinerja perusahaan perspektif bisnis internal PT. Ganesha Praptama Karya dapat dikatakan cukup baik hal ini menunjukkan bahwa PT. Ganesha Praptama Karya menyediakan peralatan serta sarana dan prasarana yang cukup bagi karyawan. Kinerja perusahaan perspektif pembelajaran dan pertumbuhan pada PT. Ganesha Praptama Karya dapat dikatakan cukup baik hal ini menunjukkan bahwa PT. Ganesha Praptama Karya memiliki kemampuan untuk meningkatkan kinerja karyawan melalui pelatihan serta kesempatan pendidikan lanjutan serta lingkungan kerja yang kondusif. Simpulan penelitian ini kinerja perusahaan perspektif keuangan dapat dikatakan baik, perspektif pelanggan dapat dikatakan cukup baik, perspektif bisnis internal dapat dikatakan cukup baik serta perspektif pembelajaran dan pertumbuhan, dapat dikatakan cukup baik.

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