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Widyanayati, Widyanayati (2020) Pengaruh Relationship Marketing dan Self Service Technology terhadap Kepuasan, Loyalitas dan Retensi Nasabah PT.Bank Pembangunan Daerah Jawa Timur Tbk. (The Influence of Relationship Marketing and Self Service Technology on Customer Satisfaction, Loyalty and Retention of PT. Bank Pembangunan Daerah Jawa Timur Tbk.). Doctoral thesis, Universitas 17 Agustus 1945 Surabaya.