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Syahbana, Dhanar Nur Wahyu (2024) Pelayanan Pengaduan Masyarakat Melalui Aplikasi "WARGAKU SURABAYA" Sebagai Perwujudan E-Governance Kota Surabaya. (Public Complaints Service Through the "WARGAKU SURABAYA" Application as the Embodiment of E-Governance for the City of Surabaya). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.