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Sayogo, Rosita Wulandari (2023) Pengaruh Etika Birokrasi dan Kinerja Pegawai Dalam Kualitas Pelayanan pada Samsat Manyar Kota Surabaya. (The Influence of Bureaucratic Ethics and Employee Performance in Service Quality at Samsat Manyar Surabaya City). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.