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Saputro, Bagas Irfan (2022) Pengaruh Customer Relationship Manajemen, Brand Personality dan Gaya Hidup terhadap Kepuasan Pelanggan (Studi Kasus pada Barbershop Lynford di Kota Surabaya) (The Influence of Customer Relationship Management, Brand Personality and Lifestyle on Customer Satisfaction (Case Study at Lynford Barbershop in Surabaya City)). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.