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Salafuddin, Muhammad Hanif (2026) Paradoks Humanisasi Chatbot Berbasis AI dengan Komunikasi Humanistik dalam Budaya Perilaku Konsumen Shopee dan Tokopedia. (The Paradox of AI-Based Chatbot Humanization with Humanistic Communication in the Consumer Behavior Culture of Shopee and Tokopedia). Masters thesis, Universitas 17 Agustus 1945 Surabaya.